Job Description
FOOD RUNNER: Job Responsibilities - Ensure prompt delivery of food orders to the correct tables.
- Communicate effectively with the kitchen and waitstaff.
- Monitor and replenish condiments and supplies as needed.
- Adhere to food safety and hygiene standards.
- Provide excellent customer service and address guest needs.
- Assist in clearing and cleaning tables when required.
Critical Skills & Experience Requirements - Ability to work in a fast-paced environment.
- Strong attention to detail and accuracy.
- Effective communication and teamwork skills.
- Basic knowledge of food safety and sanitation.
- Previous experience in a similar role is a plus.
BAY HOSTS (SERVERS): Job Responsibilities - Greet and welcome guests to the bays, providing information about Topgolf offerings.
- Take and deliver food and beverage orders to guests in a timely and accurate manner.
- Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
- Assist guests with bay setup and provide instructions on how to use Topgolf technology.
- Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
- Collaborate with other staff members to create a positive and memorable guest experience.
- Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
- Comply with safety and health regulations at all times.
Critical Skills & Experience Requirements - Previous customer service experience in a hospitality or restaurant setting is preferred.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment and under pressure.
- Attention to detail and strong organizational skills.
- Must be of legal age to serve alcohol where required by law.
- Availability to work evenings, weekends, and holidays.
BARTENDER (21+): Job Responsibilities - Prepare and serve a diverse range of alcoholic and non-alcoholic beverages.
- Interact with guests in a friendly and welcoming manner, taking and delivering drink orders.
- Maintain a clean and organized bar area, including stocking supplies and cleaning glassware.
- Ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
- Monitor guest needs and respond promptly to their requests or concerns.
- Prepare garnishes, garnish drinks, and set up service areas for daily operations.
- Adhere to safety and sanitation standards at all times.
- Handle cash and process payments accurately.
- Collaborate with the bar team and other staff members to provide exceptional service.
Critical Skills & Experience Requirements - Proven experience as a bartender in a similar environment.
- Extensive knowledge of various drink recipes and mixology techniques.
- Excellent communication and customer service skills.
- Ability to handle cash and operate a point-of-sale system.
- Must be at least the legal drinking age in the jurisdiction of employment.
- Certification in responsible beverage service (where required by law).
BAR BACKS (21+): Job Responsibilities - Ensure that the bar area is well-stocked with liquor, mixers, garnishes, and other supplies.
- Clean and maintain bar equipment, glassware, and utensils.
- Collect empty glasses and bottles and return them to the appropriate areas for cleaning.
- Restock ice and other supplies during busy periods.
- Assist in maintaining a clean and organized bar area.
- Provide excellent customer service by promptly addressing guest needs and requests.
- Adhere to safety and sanitation standards at all times.
Critical Skills & Experience Requirements - Prior experience in a similar role is preferred but not required.
- Ability to work in a fast-paced and high-energy environment.
- Strong attention to detail and organizational skills.
- Excellent communication and teamwork abilities.
- Must be at least the legal drinking age in the jurisdiction of employment.
CADDIE (Drink Runner, Busser): Job Responsibilities - Clear and reset tables efficiently to provide a clean dining & gaming environment for guests.
- Assist Bay hosts and Bartenders in delivering food and beverages to guests.
- Keep the venue well-stocked with necessary supplies.
- Maintain a clean and organized work area.
- Assist in various tasks to support the Bay host team as needed.
- Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
Critical Skills & Experience Requirements - Excellent teamwork and communication skills.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and cleanliness.
- No specific prior experience required; training will be provided
GOLF SERVICES (Guest): Job Responsibilities - Welcome and assist players with check-in and reservations.
- Provide information about the venue, gameplay, and promotions.
- Help with golf clubs and equipment.
- Ensure the cleanliness and organization of venue.
- Offer retail items to guests, and keep retail area stocked and organized.
- Respond promptly to guest inquiries and requests.
- Give guests game demonstrations and enforce safety guidelines.
Critical Skills & Experience Requirements - Excellent customer service and communication skills.
- Ability to work effectively in a team.
- Basic computer skills for reservations and check-in.
- Physical ability to lift and move golf bags and equipment.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Job Tags
Holiday work, Weekend work, Afternoon shift,