Card Fraud Analyst Job at First Horizon, Metairie, LA

K2xOOFNhLzA0T21QUUFIMVFjMms1NE11eHc9PQ==
  • First Horizon
  • Metairie, LA

Job Description

Location: On site in Metairie, LA

Summary

The Card Fraud Analyst will be responsible for monitoring, analyzing, and responding to debit card activity to prevent and detect fraud as part of the Card Fraud team. This individual will work independently and collaboratively to identify common points of compromise, fraud trends requiring immediate action, and customer impact necessitating additional support. The role requires strong analytical skills to filter and validate transaction data from multiple sources, as well as self-motivation, prioritization, and teamwork. The analyst will take ownership of the process and demonstrate a high level of confidentiality.

Essential Duties and Responsibilities:

  • Review and analyze VISA transactions to mitigate fraud trends
  • Independently research and address fraud trends
  • Determine the need to cancel or maintain cards based on analysis
  • Collaborate with management and other teams
  • Identify and resolve problems, escalating issues as needed, and contribute to workflow or process change and redesign
  • Communicate independently, in a professional and collaborative manner, with other departments and vendors to resolve issues
  • Manage additional projects and responsibilities as assigned
  • Assist in training departmental personnel as needed
  • Maintain a high level of confidentiality in all aspects of departmental work

Qualifications:

  • A Bachelor's degree in Criminal Justice, Data Analytics, Business/Finance, or related field OR,
  • A 4-year degree in a non-related discipline with at least 2 years of banking experience with exposure to Credit and Debit card transactions OR,
  • High School diploma with 5-7 years' banking experience working with Credit or Debit Cards
  • Strong Excel skills, with a high comfort level creating pivot tables, formulas (ex. X-Lookup, If, Trim, Concat) and data visualization - Power Query, Power Pivot, and ETL- Extract, Transform, Load a plus.
  • Ability to work independently and in a fast-paced environment
  • Strong personal computer skills with demonstrated knowledge of Microsoft Word and Outlook
  • Analytical aptitude, with the ability to analyze patterns, detect anomalies, and spot irregularities within data
  • Strong critical thinking skills, and be able to make decisions that impact customers and business units
  • Knowledge of credit and debit card products and processes
  • Knowledge of fraud mitigation techniques related to credit/debit card products/processes
  • Self-starter and works independently with minimal direct supervision
  • This role requires working in a high-stress environment and flexibility in working hours as needed.

Preferred Skills and Experience:

  • Experience with Tableau, Power BI, or other data analytics tools
  • Familiarity with Jira and/or Confluence
  • Knowledge of FISERV products such as Defense Edge and Fraud Detection Work Center, or other similar transaction processor or fraud systems

About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
•Medical with wellness incentives, dental, and vision
•HSA with company match
•Maternity and parental leave
•Tuition reimbursement
•Mentor program
•401(k) with 6% match
•MoreFirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Tags

For contractors, Immediate start,

Similar Jobs

Happier People Management

Director of Housekeeping Job at Happier People Management

 ...The Director of Housekeeping will manage the operations of the Housekeeping department assuring that guest rooms, public, member and employee areas meet the highest standards of cleanliness. The ideal candidate will quickly be able to adapt to the brand, values... 

Vitreoretinal Surgery PLLC

Patient Advocate Job at Vitreoretinal Surgery PLLC

 ...Job Description Job Description Apply Here: & TrackId=ZipRecruiter We are seeking a patient focused individual to be the Patient Advocate at our Edina, MN location. If you have a passion for providing exceptional patient care, are personable, collaborative... 

Bryan Solis - State Farm Agent

Account Representative - State Farm Agent Team Member Job at Bryan Solis - State Farm Agent

 ...advancement within my office About Bryan Solis State Farm Agent in Chicago, IL Professional Bilingual Team- We Speak Spanish & Polish Member of Belmont-Central Chamber of Commerce Over 20 years of State Farm Experience Team has over 40 years of Insurance... 

Groundtrans Logistics Inc

Delivery Driver - Box Truck/Straight Truck -$18-22/hr Job at Groundtrans Logistics Inc

 ...Coast. We are currently hiring both Box-Truck and Straight Truck Drivers for our location in Philadelphia, PA. Description: As a...  ...criminal background screening and an MVR Check ~ Valid DOT Medical Card preferred(We will pay for DOT Medical Card Exam for candidates... 

Queen's Health System

Patient Registrar - West Emergency Room Registration (Full-Time, 40, Varied Shifts) Job at Queen's Health System

 ...RESPONSIBILITIES I. JOB SUMMARY: - Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials. - Ensures that the Medical Center has met government and third party payer guidelines required for...