Job Description

Job Description

Job Description

Customer Advocate
Onsite- Phoenix, Biltmore, AZ

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Advocate for our Biltmore, AZ office. Your primary responsibility will be helping patients understand the benefits of TMS and Ketamine Treatments.

 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

 
Benefits   

• Accelerated healthcare career growth – rapid advancement opportunities

• Insurance benefits (Medical, Dental, Vision) and 401K

• 20 days off annually (10 PTO days and 10 Holidays)

• Employee access to Serenity’s treatment options 

Responsibilities

• Be the face of Serenity Healthcare 

• One on one interaction with patients, helping to connect them to treatment solutions based on individual needs

• Support healing through education, connection, and focus on TMS and Ketamine treatment 
• Communicate with connecting providers regarding patient medical history and treatment
• Other relevant duties as needed. 

Qualifications

• High School Diploma/ GED.  

• Strong customer service mindset.

• Three years’ work experience in customer service required

• Excellent verbal and written communication, and basic math skills.  

• Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

 
Learn More About Us

• About Serenity Healthcare

• Serenity’s Provided Services

• Meet our Patients

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com  

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Job Tags

Holiday work, Work experience placement,

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