Customer Service or Sales Bilingual Spanish **Job Number**
: 188664 Join one of FORTUNEs 100 Best Companies to Work For!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressives bilingual call center team. Youll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; youll be provided computer equipment and in-depth training. Preferred candidates will live within the state of New Mexico.
**Job opportunities**
* **Bilingual Inbound Sales Representatives** share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
* **Bilingual Customer Service Representatives** support customers inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviewswhile offering additional products
* **Bilingual Claims Representatives** care for customers recently in accidents by demonstrating empathy while setting up new claim reports; youll also offer customers additional products
**Must-have qualifications**
* Two years of post-secondary education or higher
* Instead of the above, two years of relevant work experience
* **Sales only:** Property & Casualty license; if youre not already licensed, youll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
* Fluent in Spanish and English (speak and read)
**Training starts:** April and May
**Schedule:** Most schedules will include a weekend day and evening hours after completion of training
**Work from home office requirements**
* Designated workspace free from noise and other distractions
* Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
* Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
* All Progressive hardware you receive needs to be connected to a surge protector
* High-speed internet access is at your expense unless otherwise required by law
**Compensation**
* $16.85-19.65/hour depending on experience
* Gainshare bonus up to 16% of your eligible earnings based on company performance
* An additional 10% when you work evening or weekend hours
* Additional incentive if you have a Property & Casualty license
* Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role
**Benefits**
* 401(k) with dollar-for-dollar company match up to 6%
* Medical, dental & vision, including free preventative care
* Wellness & mental health programs
* Health care flexible spending accounts, health savings accounts, & life insurance
* Paid time off
* Paid & unpaid sick leave where applicable, as well as short & long-term disability
* Parental & family leave; military leave & pay
* Diverse, inclusive & welcoming culture with Employee Resource Groups
* Career development & tuition assistance
Equal Opportunity Employer
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: United States-New Mexico-Las Cruces
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