Customer Service Representative
Pay: $15.00 an hour
Hours: 8:30am - 5pm Monday-Friday with occasional overtime on Saturdays
Customer Assistance: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide personalized assistance to customers regarding product information, pricing, availability, and order status.
Product Knowledge: Develop a comprehensive understanding of the home decor products and services offered.
Order Processing: Process customer orders accurately and efficiently using the company's order management system. Coordinate with internal teams, such as warehouse and logistics, to ensure timely order fulfillment and delivery.
Issue Resolution: Address customer concerns, complaints, and product issues promptly and effectively. Work closely with the customer service team and other departments to resolve issues and ensure customer satisfaction.
Around 12 years of experience Provide Level 3 Tech Production support for Peoplesoft CRM Need to involve in the Design and Implementation of data migration from Peoplesoft to AWS/Cloud applications Should analyze and resolve any Service now incidents...
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