Job Description

Job Details, Delivery Manager, Professional Services **Delivery Manager, Professional Services**

**Delivery Manager, Professional Services**

locationsBerkeley Heights, New Jersey time typeFull time posted onPosted 2 Days Ago job requisition idR-10234871 **Job Title**

Delivery Manager, Professional Services**Job Purpose**

The Professional Services Team in Digital Solutions is a dynamic group of high-level performers who are leading the industry in developing cutting-edge, custom online and mobile banking solutions. As a Professional Services Delivery Manager, you can look forward to establishing and maintaining long term relationships with a portfolio of clients, providing strategic consultation and leading teams to deliver highly customized, leading-edge digital solutions. You are accountable for program and project delivery excellence, providing day-to-day guidance to professional services staff to ensure timely, high quality delivery of implementation and consultation projects. You are responsible for supporting business development efforts by scoping, drafting, estimating, and delivering proposals for our services. You will collaborate with internal Fiserv partners such as Account Management, Product Management and other Fiserv service and product teams to provide a One Fiserv experience to your clients.

**Essential Responsibilities include:**

* Leadership and support during the pre-sales process for scoping and planning efforts, including authoring and reviewing contracts

* Oversight of professional services delivery teams for execution and adherence to process

* Providing strategic consultative support to clients for managing their digital roadmap, including defining priorities developing baseline plans and timelines for execution and delivery, and aligning with Fiserv product roadmap

* Providing internal and client escalation support for project teams and clients

* Developing and maturing Delivery Management methodology and governance

**Basic Qualifications for Consideration** :

* Bachelors degree in Business, Software Engineering, Computer Science, Computer Engineering or similar discipline. Relevant, equivalent work experience may be substituted for degree

* 3+ years of experience in client-management role, delivering software projects or programs

* 7+ years of experience in the computer software industry, preferably in a systems integration / consulting organization

* 3+ years of experience managing and/or overseeing software project implementations, preferably within a professional services organization

* Experience in supporting sales opportunities required, including experience creating business development related artifacts

* Strong technical background/knowledge

**Preferred Skills, Experience, and Education:**

* Financial services industry experience strongly preferred

* Demonstrated experience with different SDLC implementation life cycles

* Background with Microsoft internet solution stack preferred

* Familiarity with digital banking applications and implementations, both desktop and mobile, are strong pluses

* Excellent verbal and written communication skills, including C-level, technical and non-technical audiences

* Strong critical thinking and problem-solving skills

* Project management experience preferred, PMP Certification is a plus

* Demonstrated planning skills

**Travel required** : 5% travel may be required

**Who We Are: Digital Solutions** provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. Digital Solutions Professional Services develops custom online and mobile banking solutions for financial institutions who prioritize differentiated capability and user experience, with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips. Leveraging in-depth research, user experience design, and industry best practices, our solutions are ranked as the top solutions in the market and adopted by some of the largest and most innovative financial institutions in the US and international markets.

*We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.*

Thank you for considering employment with Fiserv. Please:

* Apply using your legal name

* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

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