Job Description

Your team is the reason most guests choose to stay in our hotels -- they provide exceptional housekeeping services, keeping the public areas and the guestrooms shining! You are the Housekeeping Director and all those employees who wash the linens, polish the floors and make the beds are your team! As their leader, you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Housekeeping Director, you will: • Be the Business Manager -- you will oversee all aspects of the Housekeeping Department in order to ensure quality guest satisfaction, high employee engagement and operational efficiency. As the leader of this department, it is up to you to create an atmosphere where a diverse team of people are engaged and thrive.  • Be the Leader -- it is your job to ensure the safe and smooth operation of the laundry as well as all those areas occupied by the guests, establishing policies and procedures that meet and exceed brand requirements and then training your staff so that they offer impeccable service and understand the true meaning of "clean". • Be a Financial Guru -- you will be very involved in the budget process and then must keep a pulse on daily occupancy so you schedule staff appropriately, manage expenses and maximize profits.  • Be the Manager on Duty -- taking charge of the property when required. But, when short-staffed, be willing to pitch in and help your team with whatever needs doing. Responsibilities: • Develop and implement housekeeping procedures and policies to maintain cleanliness standards throughout the hotel. • Oversee recruitment, training, and performance evaluations of housekeeping staff to ensure high-quality service delivery. • Manage housekeeping budget and expenses effectively to meet financial goals while maintaining quality service. • Collaborate with other departments to ensure seamless operations and guest satisfaction. • Conduct regular inspections to ensure compliance with cleanliness and safety standards. Qualifications: • This role requires at least eight years of progressive experience in a hotel or related field, with at least four years in Housekeeping. • Must know how to effectively use computers and computer software, as well as the various pieces of equipment/tools used in housekeeping. • A high school diploma and relevant college coursework preferred. • Prior supervisory experience is required as well. Preferred experience managing multiple areas at once. • Physical requirements include the ability to perform medium work -- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. • This role requires the ability to stand for long periods of time and walk long distances, with the ability to kneel, bend, stretch, twist or reach with your body and arms, as well as the ability to work under variable temperatures and noise levels. • Must be able to move quickly and agilely if a situation requiring quick assistance arises. Long hours are sometimes required. Must be able to multi-task. • Must possess excellent communication skills - fluency in reading, writing and speaking English required. • Must have a flexible schedule availability.  About Company: When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests. **As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded "Best New or Newly Renovated Spa" in the United States by American Spa Magazine** With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.

Job Tags

Long distance, Flexible hours,

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