Job Description

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 

Integration Specialist, Openings Studio

Location : Phoenix, AZ

Are you a person who excels at advocating for the voice of the customer and supporting daily activities? Are you familiar with software support services, project management, troubleshooting and documentation development? If so, we have an Openings Studio Integration Specialist position that may be perfect for you.

Reporting to the Software Quality Assurance Manager, you'll support the day-to-day operations of our Global Openings Studio development and support team. 

ASSA ABLOY is a worldwide leader dedicated to providing a safe, secure, and accessible building environment. Our global team of consultants work closely with architectural and construction professionals specifying and servicing door openings. We are known through Openings Studio, our award-winning software, used by architects, contractors, and owners to manage doors, hardware, and access control.

This position is based in Phoenix, Arizona and must be available to work onsite upon the opening of our new office facility. 

Key responsibilities in this role include:

• Interact daily with users of Openings Studio desktop and mobile app including answering technical support questions, analyzing problems, and quickly forming solutions to resolve issues via email, phone, and chat, as a Tier 4/Global Support.
• Develop a deep, functional understanding of the software and its integration with other software programs.
• Continuously learn and train on changes and enhancements to improve troubleshooting and navigating processes and identification of bugs in the software execution.
• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required from development.
• Work with the divisions in supporting Openings Studio development, support, and sales teams to drive a successful customer experience by assisting all users of varied skill levels.
• Participate in software and mobile app testing for quality assurance on new and updated features, bug fixes, and key customer experience changes.
• Organize and manage project proposals, reports, documentation, and client follow-up. Set up and finalizing project details in Openings Studio.

What you will be doing

• You are on the front line interacting daily with clients to ensure a first-in-class software experience.
• You are a reliable and dynamic "virtual" support and success manager depended on by our team and customers around the world.
• You will also support the ongoing improvement of Openings Studio, but reinforcing the needs of the customer with the daily interactions with the Openings Studio development team.

What we are looking for

• You are a self-motivated, organized individual who is known for your follow-up habits.
• Attention to detail with strong time management and problem-solving skills.
• Your background includes a college degree.
• High proficiency in Microsoft Office and using computers and software applications in general.
• Prior experience in a construction/architectural office or a door and hardware distribution firm is advantageous. 

"Let’s open the doors to the future – together!”

Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions, we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.

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Would you like to join us in opening doors of the future?

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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