Job Description
Join The Brad Tank Agency, a thriving insurance firm rooted in Florence, Alabama, with a commitment to providing top-tier service to our diverse client base. Even though we offer hybrid remote work options, our heart remains in Florence, where we connect with the community and build lasting relationships.
As a Licensed Insurance Customer Service Representative, you'll be an essential part of our team, helping clients navigate their insurance policies with confidence and care. You'll have the opportunity to build meaningful connections with our clients, providing personalized assistance and ensuring their insurance needs are met.
If you're passionate about delivering exceptional service, enjoy working in a dynamic environment, and value being part of a team that prioritizes its community, The Brad Tank Agency is the perfect place for you. Join us now and be part of a team that values your contribution!
BenefitsAnnual Base Salary Based on Experience
Paid Time Off (PTO)
Mon-Fri Schedule
Work from Home
Evenings Off
Retirement Plan
Career Growth Opportunities
ResponsibilitiesClient Support: Assist policyholders with insurance inquiries, policy changes, and claims processing.
Inbound Communications: Effectively manage incoming calls, emails, and other communication channels.
Policy Updates: Process policy changes accurately and efficiently, ensuring client satisfaction.
Cross-functional Collaboration: Work closely with our sales team to provide comprehensive customer support.
Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met.
Continuous Improvement: Stay informed about insurance products and industry trends to provide the best service to our clients.
RequirementsLicensing: Active Alabama Insurance License required.
Experience: Previous experience in customer service or insurance-related roles preferred.
Communication Skills: Strong verbal and written communication skills, with a focus on empathy and clarity.
Customer-Centric: Passionate about meeting customer needs and exceeding expectations.
Adaptability: Able to thrive in a hybrid remote work environment, balancing autonomy and teamwork effectively.
Problem-Solving: Ability to identify and resolve customer issues efficiently and professionally.
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