Job Description

Job Description

Job Description

POSITION SUMMARY

The Patient Advocate is responsible for the patient experience during the patient's stay at Nexus Children's Hospital-NCS.

JOB SPECIFIC RESPONSIBILITIES:

• Assures a secure and comforting welcome to the patient support person upon admission.
• Contact families and/or patients one (1) day before admission to introduce your role and review the admission process
• Follows up on all admissions and family members during the first week of admission and weekly after that.
• Educate patients, families, and community members about NCH through private discussions and community events/engagements.
• Leads the Patient Experience Committee.
• Be involved with community resources who would do special events to enhance the patient experience.
• Provide tours to patients and their stakeholders as needed.
• Organize Family Support groups as needed
• Make recommendations for improvements in operational processes to improve the patient experience at NCH
• Organize and maintain a Family Resource handbook.
• Liaisons with Leadership and treatment team members ensure any positive or negative feedback from patients, families, or other stakeholders as needed.
• Presents a positive and helpful working relationship with all external case managers/representatives and community agencies.
• Resolves patient's family or support person's complaints or concerns to appropriate team members and follows up to ensure resolutions are acceptable to all parties.
• Helps with special projects at the facility as the supervisor directs to improve processes.
• Exhibits a professional, positive demeanor to patients and relevant parties, offering constructive communication, cooperation, and assistance to ensure a satisfactory outcome of the patient's treatment.
• Provide effective assistance and promote positive relations with co-workers to achieve a collaborative team approach.
• Performs other duties as assigned.

POSITION QUALIFICATIONS:

EDUCATION:

• H.S. diploma or equivalent required
• A bachelor's degree in the healthcare field is preferred.

EXPERIENCE:

• Experience in case management and/or advocacy.
• Strong background in healthcare.
• 3-5 years of direct patient healthcare experience
• Bilingual speaker preferred

LICENSURE/CERTIFICATION:

• None

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