Job Description

Position Profile: Front Office Floater

Reports To: Business Office Manager

Position Summary:

Provides key interface between patients, clinical and medical staff. Performs patient check-in (registration) and check-out (discharge) functions to include collection of over-the-counter patient co-pays and payments, updating patient demographics, scheduling of return appointments, posting of charges & payments and performing the daily closing.

Essential Position Functions:

• Greets patients in a friendly, prompt and helpful manner.

• Instructs new patients in completion of medical history and registration forms.

• Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.

• Manages patient flow by providing timely check-in procedures upon arrival and check-out procedures at end of patient visit.

• Sets up medical records for new patients and inserts update information into established patient medical records.

• To ensure collections of patient responsibility balances, collects patient co-pays, deductibles and other balances according to practice protocols and carrier requirements.

• For financial control, stamps checks as received and secures them as directed.

• To ensure patient compliance, schedules return appointments in accordance with scheduling guidelines and provider requests.

• To ensure accuracy of daily batch entries, balances charges and payments with batch report and encounter forms and submits all to Business Office Manager for verification.

• Performs other duties as required.

Supervisory Duties:

None

Position Requirements:

• High school education or G.E.D. equivalent. Completion of a two-year course for medical assistant would be an advantage.

• 2 years of recent front office (registration and discharge) experience in a medical practice is required.

• Knowledge and experience with front office procedures, office equipment and medical terminology

• Possesses accurate data entry skills.

• Strong oral and written communication skills.

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