Job Description
Job Description
Job Description
Retail Manager - Mi Sueño Winery
Wine Club Processing and Management
- Complete annual club budget. Forecast wines, club growth, shipping costs and revenue, summit upgrades, expenses, decline rates.
- Set-up batches, process wine clubs and resolve declines
- Plan all aspects of wine club events and partner with Tasting Room team to execute.
- Ensure wine club shipment wine is distributed to all fulfillment locations prior to club run.
- Create quarterly newsletter content and oversee printing and distribution to fulfillment house.
- Print wine club applications and ensure Tasting Room has adequate supply of forms.
- Handle all ongoing customer maintenance including adding/updating member information, modifying account status, notating customer interactions, emailing members, correcting credit information, etc. Keep database clean and up-to-date.
- Monitor key performance indicators and implement remedies to ensure goals are met.
- Respond to all charge back notices from credit card companies.
- Maintain special handling list and process all special handling orders.
- Segment orders by fulfillment method, process orders in ShipCompliant, pick/pack 3rd party and in-house shipping orders.
- Send order forms via email and postal mail for Winery shipments. Manually enter all custom Vintner Select shipment orders and pack all Winery pick up orders.
- Approve all Wine Club related expenses
Direct-to-Consumer (DTC) Sales
- Handle all inbound customer calls and emails related to DTC sales and account maintenance. Respond to all phone calls and emails promptly and professionally.
- Process all e-commerce sales in a timely manner. Resolve compliance issues.
- Execute outbound telesales calling campaigns when required.
- Negotiated and manage 3rd party marketing company relationships (e.g., E-
- winery etc.) to ensure efficient processes are in-place to sell and ship wine legally and delight King Estate customers.
- Work with Hospitality team to plan and execute all promotional campaigns.
- Sell wine at on and off-premise events when required.
Shipping & Fulfillment
- Negotiate contracts with fulfillment houses and common carriers.
- Manage and improve DTC shipping process including auditing/correcting ship orders, updating rates in e-commerce and POS, training staff, monitoring/resolving back orders and handling returns. Ensure all in-house shipping is completed in a timely manner.
- Ensure Wine Club & DTC wines are available at fulfillment locations 15-days in advance of new release. Monitor inventory levels and refresh as necessary.
- Review available cold ship options and establish summer shipping programs.
- Setup new SKUs with the fulfillment house and ShipCompliant.
- Ensure the tracking numbers for all in-house shipments are entered into ShipCompliant at month-end.
- Approve all Shipping related expenses
Compliance
- Work with compliance vendor to ensure that our shipping permits are current.
- Review cost/benefits of procuring permits for new states as they become available and make a recommendation to pursue or not pursue.
- Implement and keep our 3-tier system current & including new label registrations.
- Resolve orders that do not meet current compliance regulations.
- Maintain the accuracy and completeness of ShipCompliant including SKUs, permits, tax rates and COLAs.
- Approve all Compliance related expenses
Web Site Maintenance
- Add new products and deactivate older vintages.
- Keep the wine club pages up to date with changes in shipments, club structure and benefits.
- Add new tasting room staff to the salesperson database.
- Keep the events pages up to date.
- Approve all Web Site and E-commerce related expenses
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