Job Description
JOB SUMMARY:
Working in the Office of Student Finance (OSF) and reporting to the Assistant Director of Collections, the Student Finance Advocate is responsible for working with all active and inactive students as it relates to the tuition process for Post University. The Student Finance Advocate will provide support for the Assistant Director of Collections to meet the highest standards of service. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention. The Student Finance Advocate is also responsible for all Student Accounts administrative tasks; including but not limited to: collections, payment plans, account adjustments, and data entry. The Student Finance Advocate compiles data for and assesses different payment options and related services, reconciles accounts as related to student eligibility, and works to resolve any remaining out-of-pocket expenses. The Student Finance Advocate provides resolutions to ensure tuition obligations are met, while maintaining compliance with all internal and federal financial aid policies. Evening and weekend hours are required.
This position offers a hybrid schedule with three days per week on Post's main campus in Waterbury, CT, and two days working remotely.
ESSENTIAL FUNCTIONS:
PRIMARY ACCOUNTABILITIES:
BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life – Associates’ Daily Commitments )
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES:
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